Incident Manager / Support Engineer

Ukrainian-Belgian company Intellect Technologies LLC working in the sphere of SWIFT integration services is searching for Incident Manager/Support Engineer. Support Engineer/Incident Manager will work on banking project and provide remote guidance to foreign customers and handling critical/large scale incidents.


  • Excellent English – spoken and written;
  • Understand how web applications work (capable to troubleshoot web apps);
  • Strong communication skills;
  • Professional experience in troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, web services;
  • Experience with monitoring systems (preferably Nagios-like systems: Nagios, Naemon, Check_MK);
  • Basic Linux/UNIX skills (candidate should not be afraid of terminal and should understand basic linux concepts);
  • Technical background / Software support experience. Shell scripting is a plus;
  • Experience with scripting language (Ruby, Python, etc.) is a plus;
  • Knowledge of ITIL will be a huge plus;


  • Providing reliable and professional support services to customers on a 24-hour basis;
  • Web applications troubleshooting;
  • Follow-up customers and provide communication with resolution teams;
  • Track incidents using monitoring tools;
  • Manage high priority Incidents;
  • Manage communication with resolution teams and 3rd party service providers to ensure root causes are established and permanent fixes are applied;
  • Set up and lead meetings and calls with third party suppliers;
  • Proactively contribute to the Continuous Service Improvement (CSI).


  • Passionate and friendly team in an innovative casual, positive and open work environment;
  • Only interesting and challenging projects involving newest technologies;
  • Excellent compensation and benefits package including medical insurance and sports activities;
  • Every-day tasty cookies, fruits and tea/coffee in unlimited quantities;
  • Great opportunities for personal and professional development as well as the chance to change the way the business works in the financial world;
  • International experience in a stable company: the company has offices in Brussels, Kyiv and New York and works at the market for over 10 years.


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